Privacy Policy
Privacy Policy
Part 1: Personal Information and Privacy
1. Introduction
1.1 We are committed to safeguarding the privacy of our
website visitors; this policy sets out how we will treat your personal
information.
1.2 By using our website and agreeing to this policy, you
consent to our use of cookies in accordance with the terms of this policy.
2. Collecting personal information
2.1 We may collect, store and use the following kinds of personal information:
(a) information about your computer
and about your visits to and use of this website including your IP address,
geographical location, browser type and version, operating system, referral
source, length of visit, page views and website navigation paths);
(b) information that you provide to us when registering with
our website including your email address;
(c) information that you provide when completing your profile
on our website including your name, profile pictures, gender, date of birth,
relationship status, interests and hobbies, educational details and employment
details;
(d) information that you provide to us for the purpose of
subscribing to our email notifications and/or newsletters including your name
and email address;
(e) information that you provide to us when using the services
on our website, or that is generated in the course of the use of those services
including the timing, frequency and pattern of service use;
(f) information relating to any purchases you make of our
services or any other transactions that you enter into through our website
including your name, address, telephone number, email address and card
details;
(g) information that you post to our website for publication
on the internet (including your user name, your profile pictures and the content
of your posts);
(h) information contained in or relating to any communications
that you send to us or send through our website including the communication
content and meta data associated with the communication;
(i) any other personal information that you choose to send to
us
2.2 Before you disclose to us the personal information of
another person, you must obtain that person’s consent to both the disclosure and
the processing of that personal information in accordance with the terms of this
policy.
3. Using your personal information
3.1 Personal information submitted to us through our website
will be used for the purposes specified in this policy or on the relevant pages
of the website.
3.2 We may use your personal information to:
(a) administer our website and
business;
(b) personalise our website for you;
(c) enable your use of the services available on our
website;
(d) send you goods purchased through our website;
(e) supply to you services purchased through our website;
(f) send statements, invoices and payment reminders to you,
and collect payments from you;
(g) send you non-marketing commercial communications;
(h) send you email notifications that you have specifically
requested;
(i) send you our email newsletter, if you have requested it
(you can inform us at any time if you no longer require the newsletter);
(j) send you marketing communications relating to our business
or the businesses of carefully-selected third parties which we think may be of
interest to you, by post or, where you have specifically agreed to this, by
email or similar technology (you can inform us at any time if you no longer
require marketing communications);
(k) provide third parties with statistical information about
our users (but those third parties will not be able to identify any individual
user from that information);
(l) deal with enquiries and complaints made by or about you
relating to our website;
(m) keep our website secure and prevent fraud;
(n) verify compliance with the terms and conditions governing
the use of our website.
3.3 If you submit personal information for publication on our
website, we will publish and otherwise use that information in accordance with
the licence you grant to us.
3.4 Your privacy settings can be used to limit the publication
of your information on our website, and can be adjusted using privacy controls
on the website.
3.5 We will not, without your express consent, supply your
personal information to any third party for the purpose of their or any other
third party’s direct marketing.
3.6 All our website financial transactions are handled through
our payment services provider, SagePay. You can review the provider’s privacy
policy at http://www.sagepay.co.uk/policies/privacy-policy. We will share
information with our payment services provider only to the extent necessary for
the purposes of processing payments you make via our website, refunding such
payments and dealing with complaints and queries relating to such payments and
refunds.
4. Disclosing personal information
4.1 We may disclose your personal information to any of our
employees, officers, insurers, professional advisers, agents, suppliers or
subcontractors insofar as reasonably necessary for the purposes set out in this
policy.
4.2 We may disclose your personal information to any member of
our group of companies (this means our subsidiaries, our ultimate holding
company and all its subsidiaries) insofar as reasonably necessary for the
purposes set out in this policy.
4.3 We may disclose your personal information:
(a) to the extent that we are
required to do so by law;
(b) in connection with any ongoing or prospective legal
proceedings;
(c) in order to establish, exercise or defend our legal rights
(including providing information to others for the purposes of fraud prevention
and reducing credit risk);
(d) to the purchaser (or prospective purchaser) of any
business or asset that we are (or are contemplating) selling; and
(e) to any person who we reasonably believe may apply to a
court or other competent authority for disclosure of that personal information
where, in our reasonable opinion, such court or authority would be reasonably
likely to order disclosure of that personal information.
4.4 Except as provided in this policy, we will not provide your personal information to third parties.
5. International data transfers
5.1 Information that we collect may be stored and processed in
and transferred between any of the countries in which we operate in order to
enable us to use the information in accordance with this policy.
5.2 Personal information that you publish on our website or
submit for publication on our website may be available, via the internet, around
the world. We cannot prevent the use or misuse of such information by
others.
5.3 You expressly agree to the transfers of personal
information described in this Section 5.
6. Retaining personal information
6.1 This Section 6 sets out our data retention policies and
procedure, which are designed to help ensure that we comply with our legal
obligations in relation to the retention and deletion of personal
information.
6.2 Personal information that we process for any purpose or
purposes shall not be kept for longer than is necessary for that purpose or
those purposes.
6.3 Without prejudice to Section 6.2, we will usually delete
personal data falling within the categories set out below at the date/time set
out below:
(a) Personal data will be deleted no longer than 5 years after
termination of the contract.
6.4 Notwithstanding the other provisions of this Section 6, we
will retain documents (including electronic documents) containing personal data:
(a) to the extent that we are
required to do so by law;
(b) if we believe that the documents may be relevant to any
ongoing or prospective legal proceedings; and
(c) in order to establish, exercise or defend our legal rights
(including providing information to others for the purposes of fraud prevention
and reducing credit risk).
7. Security of your personal information
7.1 We will take reasonable technical and organisational
precautions to prevent the loss, misuse or alteration of your personal
information.
7.2 We will store all the personal information you provide on
our secure password and firewall protected servers.
7.3 All electronic financial transactions entered into through
our website will be protected by encryption technology.
7.4 You acknowledge that the transmission of information over
the internet is inherently insecure, and we cannot guarantee the security of
data sent over the internet.
7.5 You are responsible for keeping the password you use for
accessing our website confidential; we will not ask you for your password
(except when you log in to our website).
8. Amendments
8.1 We may update this policy from time to time by publishing
a new version on our website.
8.2 You should check this page occasionally to ensure you are
happy with any changes to this policy.
8.3 We may notify you of changes to this policy by email.
9. Your rights
9.1 You may instruct us to provide you with any personal
information we hold about you; provision of such information will be subject to:
(a) the payment of a fee (currently
fixed at GBP 10); and
(b) the supply of appropriate evidence of your identity (for
this purpose, we will usually accept a photocopy of your passport certified by a
solicitor or bank plus an original copy of a utility bill showing your current
address).
9.2 We may withhold personal information that you request to
the extent permitted by law.
9.3 You may instruct us at any time not to process your
personal information for marketing purposes.
9.4 In practice, you will usually either expressly agree in
advance to our use of your personal information for marketing purposes, or we
will provide you with an opportunity to opt out of the use of your personal
information for marketing purposes.
10. Third party websites
10.1 Our website includes hyperlinks to, and details of, third
party websites.
10.2 We have no control over, and are not responsible for, the
privacy policies and practices of third parties.
11. Updating information
11.1 Please let us know if the personal information that we
hold about you needs to be corrected or updated.
Part 2: Cookies
1. About cookies
1.1 A cookie is a file containing an identifier (a string of
letters and numbers) that is sent by a web server to a web browser and is stored
by the browser. The identifier is then sent back to the server each time the
browser requests a page from the server.
1.2 Cookies may be either “persistent” cookies or “session”
cookies: a persistent cookie will be stored by a web browser and will remain
valid until its set expiry date, unless deleted by the user before the expiry
date; a session cookie, on the other hand, will expire at the end of the user
session, when the web browser is closed.
1.3 Cookies do not typically contain any information that
personally identifies a user, but personal information that we store about you
may be linked to the information stored in and obtained from cookies.
1.4 Cookies can be used by web servers to identity and track
users as they navigate different pages on a website and identify users returning
to a website.
2. Our cookies
2.1 We use both session and persistent cookies on our website.
2.2 The names of the cookies that we use on our website, and
the purposes for which they are used, are set out below:
(a) we use __lc.visitor_id.XXXXXXX
on our website to recognise a computer when a user visits the website for the
purposed of providing live chat support;
(b) we use autoinvite_callback on our website to recognise a
computer when a user visits the website for the purposed of providing live chat
support;
(c) we use lc_window_state on our website to recognise a
computer when a user visits the website for the purposed of providing live chat
support;
(d) we use SESSID513f on our website to improve the website’s
usability;
(e) we use HBFootprint[visitor_id] to track users as they
navigate the website to improve their order experience;
(f) we use HBFootprint[sess] to track users as they navigate
the website to improve their order experience;
3. Analytics cookies
3.1 We use Google Analytics to analyse the use of our website.
3.2 Our analytics service provider generates statistical and
other information about website use by means of cookies.
3.3 The analytics cookies used by our website have the
following names: _utma, _utmb, _utmc and _utmz
3.4 The information generated relating to our website is used
to create reports about the use of our website.
3.5 Our analytics service provider’s privacy policy is
available at: http://www.google.com/policies/privacy/.
4. Blocking cookies
4.1 Most browsers allow you to refuse to accept cookies; for
example:
(a) in Internet Explorer (version
10) you can block cookies using the cookie handling override settings available
by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;
(b) in Firefox (version 24) you can block all cookies by
clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for
history” from the drop-down menu, and unticking “Accept cookies from sites”; and
(c) in Chrome (version 29), you can block all cookies by
accessing the “Customise and control” menu, and clicking “Settings”, “Show
advanced settings” and “Content settings”, and then selecting “Block sites from
setting any data” under the “Cookies” heading.
4.2 Blocking all cookies will have a negative impact upon the
usability of many websites.
4.3 If you block cookies, you will not be able to use all the
features on our website.
5. Deleting cookies
5.1 You can delete cookies already stored on your computer;
for example:
(a) in Internet Explorer (version 10), you must manually
delete cookie files (you can find instructions for doing so at
http://support.microsoft.com/kb/278835);
(b) in Firefox (version 24), you can delete cookies by
clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings
for history”, clicking “Show Cookies”, and then clicking “Remove All Cookies”;
and
(c) in Chrome (version 29), you can delete all cookies by
accessing the “Customise and control” menu, and clicking “Settings”, “Show
advanced settings” and “Clear browsing data”, and then selecting “Delete cookies
and other site and plug-in data” before clicking “Clear browsing data”.
5.2 Deleting cookies will have a negative impact on the
usability of many websites.
Part 3: Our details
1. Data protection registration
1.1 We are registered as a data controller with the UK
Information Commissioner’s Office.
1.2 Our data protection registration number is [number].
2. Our details
2.1 This website is owned and operated by Think BV Ltd..
2.2 We are registered in England and Wales under registration
number 05128948, and our registered office is at 424 Margate Road, Westwood,
Ramsgate, CT12 6SJ.
2.3 Our principal place of business is at Bramling House,
Canterbury, Kent, CT3 1NB.
2.4 You can contact us by writing to the business address
given above, by using our website contact form, by email to
customer.service@cloudspaceuk.co.uk or by telephone on 020 704 306 67.