Dedicated Frequently Asked Questions

If you have chosen a server from our “Instant Deploy” range it will be ready within 1 hour of you placing your order subject to approval by our Onboarding Team. Custom Servers and usually delivered within 24 hours and custom solutions in a timeframe advised by your sales representative.

All our servers are offered on an unmanaged basis however we offer a range of management plans to suit your requirements should you need assistance or want to reduce the strain on your own IT department.

All our latest range dedicated servers either come with or have the option to upgrade to KVM access for a small additional fee.

We don’t provide backup for servers by default, however we have a range of backup options depending on your needs such as R1Softs CDP Backup.

In order to install your own OS you will require a server with a KVM. If your chosen server does not include a KVM it can be added for as small monthly fee.

Absolutely! We will price match any UK based competitor offering a server with a comparable offering and service level. Please contact a sales representative by phone or Livechat and this will be happy to assist.

We provide a 1Gbps port for server with a guaranteed minimum bandwidth of 100 Mbps. If you require a guaranteed 1Gbps or even 10Gbps port we can provide it at an additional monthly fee.

Are network is fully IPv6 ready and you should contact our support teams to request an IPv6 address.

All our dedicated server plans are subject to a minimum term of 30 days unless otherwise stated on your order form.

You can add up to 5 IP addresses to your server order. Larger requests can be accommodated subject to approval and in line with RIPE usage guidelines.

Yes your account will have full administration rights when you connect via RDP or SSH.