Dedicated Frequently Asked Questions
How long does it take to deliver my server?
If you have chosen a server from our “Instant Deploy” range it will be ready within 1 hour of you placing your order subject to approval by our Onboarding Team. Custom Servers and usually delivered within 24 hours and custom solutions in a timeframe advised by your sales representative.
Is my server fully managed?
All our servers are offered on an unmanaged basis however we offer a range of management plans to suit your requirements should you need assistance or want to reduce the strain on your own IT department.
Do I get a KVM with my server?
All our latest range dedicated servers either come with or have the option to upgrade to KVM access for a small additional fee.
Do you backup my server?
We don’t provide backup for servers by default, however we have a range of backup options depending on your needs such as R1Softs CDP Backup.
Can I install my own operating system?
In order to install your own OS you will require a server with a KVM. If your chosen server does not include a KVM it can be added for as small monthly fee.
Do you price match servers?
Absolutely! We will price match any UK based competitor offering a server with a comparable offering and service level. Please contact a sales representative by phone or Livechat and this will be happy to assist.
Do I get a full 1Gbps Unmetered Port?
We provide a 1Gbps port for server with a guaranteed minimum bandwidth of 100 Mbps. If you require a guaranteed 1Gbps or even 10Gbps port we can provide it at an additional monthly fee.
Can I have IPv6?
Are network is fully IPv6 ready and you should contact our support teams to request an IPv6 address.
What contract terms am I bound to?
All our dedicated server plans are subject to a minimum term of 30 days unless otherwise stated on your order form.
How many IP addresses can I have with my server?
You can add up to 5 IP addresses to your server order. Larger requests can be accommodated subject to approval and in line with RIPE usage guidelines.
Do I get full administrator or root access with my cloud?
Yes your account will have full administration rights when you connect via RDP or SSH.